Courier service TNT is still struggling to recover lost data following NotPetya ransomware attack and is conducting operations manually.
According to the BBC, the FedEx-owned courier service saw its operations in Ukraine severely dented following the NotPetya ransomware attack after many of its systems in the country were hijacked and encrypted by criminals behind the ransomware.
Despite the setback, TNT tried to continue servicing customers using ‘manual processes’ but predictably, that has not been very successful so far. The company’s alternate approach resulted in prolonged delays in shipments, unfulfilled orders and dissatisfied customers.
Many TNT operations and communications are based in Ukraine, and company officials believe that they will never recover some of the lost data. This has also resulted in severe losses for businesses who use TNT’s services to get their products delivered.
Several sources at FedEx and TNT told the BBC that depots are racing against time and have been ‘pushed to their limit’ in servicing order backlogs and accepting new ones. Increasing backlogs have put enormous strain on employees as well as machinery and every day, thousands of new packages remain unprocessed.
Employees were also forced to use WhatsApp to communicate with each other as the company’s email server was rendered inaccessible following the NotPetya ransomware attack. The BBC also contacted customers who had to wait ‘for months’ for their orders to be delivered by TNT.
TNT is now processing only deliveries within the EU to meet existing backlogs and because of lack of resources to replace the loss of data following the ransomware attack.
“Customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We cannot estimate when TNT services will be fully restored,” said TNT via an official statement in July.
TNT is only one example of the widespread destruction caused by the NotPetya ransomware in June and July. In Ukraine, hackers behind the ransomware hacked into a software that was used by over 80 percent of businesses in the country for tax filing purposes. It is also used by the country’s banks, media organisations, transport, telecommunications, and energy departments.
The NotPetya ransomware attack also affected operations at global firms like Danish shipping company Maersk, Russian oil giant Rosneft, aircraft manufacturer Antonov, US pharmaceutical giant Merck as well as its subsidiary Merck Sharp & Dohme (MSD) in the UK.