What have we learned about crisis management from the pandemic?

“People first.  Always.  We have to consider the people impact, before we think about anything else.”

Ahead of teissR3 | Resilience, Response and Recovery Online Summit 2020, Sarah Armstrong Smith, Chief Security Adviser, Microsoft, talks to Jeremy Swinfen Green about crisis management, emotional resilience and wider company responses to incidents.

teissR3, taking place 15th – 24th September 2020, is the leading event focusing on how you improve your organisation’s cyber resiliency and adopt best-practice in incident response and crisis management in a post-COVID-19 world. Register your place by clicking here.

Video transcript

What have we learned about crisis management from the pandemic?

That’s a really great question. Thank you. So I’ve been working in a crisis management environment for over 20 years. And it’s something I say repeatedly, is it’s people first always. No matter what type of incident it is, it’s always important that we have to consider the people impact before we think about anything else. And on top of that, we have to think about– also, it’s not just how we respond from a technology perspective or a supply chain issue.

Actually, what’s really critical is your emotional resilience to an incident, as much as your wider company response to that incident as well. And I think it’s really about thinking about things on a much, much bigger scale than what we might have ever thought about before.

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